April 18, 2024

Warranty Service Policy And Procedures

Welcome to Aboki Gadgets, where your satisfaction is our priority. We’re committed to ensuring the quality and reliability of our products, and our warranty policy reflects that commitment. Below, we’ve outlined our warranty services for different product categories, along with some important terms and conditions.

Pre-Owned Products Warranty

When you choose our pre-owned products, you’re choosing quality and assurance. Each pre-owned product comes with a warranty period specified at the time of purchase. This warranty covers any defects arising from materials, design, and labor. Should you encounter any issues during the warranty period, we’ve got you covered.

New Devices Warranty

For those seeking the latest gadgets, our new devices are backed by the standard manufacturer’s warranty. You can rely on the manufacturer’s warranty/service center in Nigeria to address any concerns you may have. This ensures that your brand-new device is protected and supported according to industry standards.

General Terms and Conditions

To make the most of our warranty services, all we ask is for you to provide proof of purchase. This can be in the form of the original invoice or sales slip, which should include essential details like the purchase date, dealer’s name, and the product’s Serial Number. It’s through this proof of purchase that we’re able to extend our warranty services to you.

When it comes to warranty obligations, our commitment is to your satisfaction. We’re here to address defects and ensure your device is functioning at its best. Whether it’s repairing a defect, replacing a faulty part, or even considering the replacement of the entire product, we’re dedicated to resolving any issues you may encounter.

Exclusions

While our warranty covers a wide array of scenarios, there are some exceptions. These include:

– Periodic maintenance checks
– Repairs caused by regular wear and tear
– Damage due to misuse or abuse of the product
– Usage with accessories not approved by the manufacturer
– Damage caused by accidents, acts of nature, or improper handling
– Unauthorized modifications to the product

Additionally, we want to emphasize that battery-related concerns are not left out. Issues arising from overcharging, improper use, or tampering are not covered by our warranty.

Key Notes

– Our warranty is non-transferable.
– We do not take responsibility for any data loss during repairs or replacements.
– For any non-warranty-related costs, customers are expected to cover them.
– If an exchange unit is provided, it inherits the remaining warranty of the original product.

Our commitment to transparency and fairness is unwavering. It’s important to note that this warranty does not override your statutory rights. We’re here to help and guide you throughout your ownership experience.

For any warranty service, feel free to reach out to our after-sales department for pre-owned products and for new devices. If you’re seeking more detailed information, kindly reach out to our customer service representative.

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